Security and privacy you can review.
Castle Entropy is built with data isolation, least-privilege access, encryption, and audit trails. Report a concern any time to security@cleargarment.com.
Security approach
Data isolation
Each customer's data is isolated by design, so one customer's information is never exposed to another.
Least-privilege access
Role-based access controls; users and integrations get only the permissions they need.
Audit trails
Sensitive actions are recorded to a reviewable audit trail for internal review and assurance.
Encryption
Encryption in transit and at rest, using approved infrastructure controls.
Human approval
High-impact actions require authorized human approval — nothing sensitive happens automatically.
Content safety checks
Content is checked for known threats before it is retained, so malicious material isn't carried into your records.
Abuse resistance
The API is protected with authentication, rate limiting, and strict input validation.
Credential controls
API credential controls support rotation and revocation.
Privacy stance
- Customer data is processed only for the documented service purpose.
- Customer personal data is not used for model training, advertising, or another customer's benefit without explicit written authorization.
- Deletion and return workflows are supported.
- Sub-processors are tracked; new sub-processors handling customer personal data are not activated without required notice and approval.
Customers remain responsible for providing notices, honoring applicable rights requests, and deciding lawful retention rules. Castle Entropy supports the technical workflow; it does not replace your privacy or legal obligations.
Responsible disclosure
If you believe you have found a security issue, please contact us before disclosing publicly. We investigate every report.
For security teams
Evaluating Castle Entropy? We share our detailed security and privacy documentation, architecture overview, and data-processing terms with prospective customers under a mutual agreement.